Frequently Asked Questions and Answers about our store and service.
Q. Where is your local pickup?
A. We're at Leslie & Sheppard in North York and home most evenings if you want to swing by. We can easliy meet you for pick up at Leslie Station or Union Station. Once you've placed your order with local pick up, you'll receive an email from us to coordinate the time and location.
Q. Do you take special orders or source games you don't carry?
A. Yes. If you have a special order request please reach out and let us know how we can help. We'll respond within one business day. If there is a specific game you're looking for we will do our best to source it for you.
Q. How long does it take to ship my order?
A. Orders will typically take 1-2 business days for us to fill and depending on your location, orders can take 2-5 business days to arrive to addresses in Canada once shipped. U.S. Addresses might take 3-10 business days for arrival, but please allow an extra day or so in case of delays.
Q. How will my order be shipped?
A. We use Canada Post's Expedited Parcel Service for Canadian orders and either Expedited Parcel USA or Small Packet USA for US orders, whichever will help it get to you sooner.
Q. Do you ship internationally?
A. Yes, we can ship internationally. Please contacts us at firstname.lastname@example.org first so we can help provide you accurate shipping costs before placing your order.
Q. How will my order ship if I have ordered both in-stock and pre-order items?
A. We will hold your entire order to ship together.
Q. Can I put orders on hold to build up enough to qualify for free shipping? How and when would they ship?
A. Yes, we are happy to hold your orders and ship your orders together when you're ready. To have your order ship please email us at email@example.com so can can coordinate the order and refund any shipping costs (if applicable). We do ask that you compile all your orders within nine months, after that time we'll contact you to ship your orders.
Q. What should I do if my shipment was damaged in transport?
A. Please contact us immediately at firstname.lastname@example.org and we'll do our best to help resolve the issue.
Q. What should I do if my games are missing parts or have production defects?
A. Production or manufacturing defects are the responsibility of the game publisher. If you find you are missing parts or the game has a manufacturing defects please contact the publisher directly. if you need help to find out who the publisher is and how to contact them please email us at email@example.com and we'll be happy to help.
Q. Can I apply more than one discount code to an order?
A. Only one discount code can be applied to each order.
If your questions hasn't yet been answered please email us at firstname.lastname@example.org and we'll get back to you in one business day.