Black Friday Cyber Monday FAQs
Thanks for shopping with us this 2021 Black Friday - Cyber Monday weekend. Here are the details to help you save and shop great games and puzzles with us.
Black Friday Deal - Save 15% on all in stock games, puzzles and accessories on From 1201am to 1159m EST November 26th
Small Business Saturday (and Sunday) Deal - Save 10% on all in stock games, puzzles and accessories on From 1201am to 1159m EST November 27th & 28th
Cyber Monday Deal
- Save 5% when you buy anything - use code Cyber5 at checkout
- Save 10% when you buy two or more - use code Cyber10 at checkout
- Save 15% when you buy three or more - use code Cyber15 at checkout
- On any in stock games, puzzles and accessories on From 1201am to 1159m EST November 29th
You've got questions, we've got answers! (probably)
Thanks for shopping with us. If you don't find what you need below, drop us an email to firstname.lastname@example.org.
I hate shipping fees! Can I come by to pick up my game?
Definitely! If you're in, around or passing through Toronto, choose Hold My Games at checkout and we'll get in touch to arrange a socially distanced pick-up. We're near Leslie and Sheppard, close to TTC and the highways.
If you ship my game, how quickly will it arrive?
Things can get a bit hectic during Black Friday weekend. Our goal is to get all weekend orders packed and shipped by Tuesday evening. Depending on where it's going it can take 2-7 days to get across Canada. If you're in the U.S. we find it takes about 7-10 days.
When do I need to order to get my game by Christmas?
This year is expected to be a busier shipping season so our guidance would be to order by December 10 to provide enough time for shipping.
Canada Post's 2021 holiday mail-by dates can be found here.
It's great to have found a Canadian family owned games store, how do I get to know you?
We're so glad you asked! Read a little more about us here. We also love connecting with our customers. You can see what others have said about us in our Google Reviews. Our boardgamegeek.com marketplace profile also has feedback from other gamers. Our Instagram and Twitter pages share what we're playing and what's new in store.
Some shipping specific FAQs
I want my game now! But I need it shipped. How much will it cost?
We know paying for shipping is a drag. It is for us too. We'll always do our best to keep it low and cover part of it. As a small business we really appreciate you helping to cover part too. we offer
|FREE||Local Pick-Up in Toronto, ON|
|$9.95||Ontario and Quebec (Free with orders over $175)|
|$13.95||British Columbia, Alberta, Saskatchewan, Manitoba, Nova Scotia and New Brunswick (Free with orders over $200)|
Newfoundland and Labrador, and Prince Edward (Free with orders over $250)
Northwest Territories, Nunavut and the Yukon
- Orders are picked, packed and shipped within a day or two of being placed.
- Canadian delivery time is usually 2-3 business days to ON or QC; the rest of Canada varies by location (typically we see 6-9 business days).
- Delivery time to the U.S. is typically 6-10 business days.
- All orders are shipped with a tracking number. We'll send it to you as soon as we've got it.
Wait! You offer free shipping over $175?
Orders totalling over $175-$250 before tax, and shipping to a Canadian address, will ship for free.
Can I order some games then have you hold them until I qualify for free shipping?
Yes! We're happy to hold your games and help you build an order. Please get in touch and we can create a personal checkout for you to order your games without shipping.
What if I don't live in Canada or the continental U.S. and you've got a game I really want?
We'd love to help you get that game! We also ship internationally. Please send us an email (email@example.com) with your shipping address. We'll find out the cost and let you know before you order.
What about Pre-Orders?
We mostly run pre-orders for Kickstarter games. We'll note the expected arrival/delivery of the game right up front. It's based on what we know, and can sometimes slip. If you place an order with a pre-order game, we'll hold the whole order to ship together. And pre-orders can be added to games we're holding to help qualify for free shipping.
The box arrived banged up, what if my game got damaged from shipping?
Don't stress about it. We do our best to pack protectively. If you do notice damage, we'll find a way to make it right. Please take a picture of the damage (and the shipping package too if it was damaged) as soon as you receive your game. Email us the picture and the details (firstname.lastname@example.org) so we can figure out a solution for you and let our shipping partners know right away.
This new game is great, but I think it's missing a piece and maybe has some production defects. Do you have extra game parts?
Unfortunately not, but the publisher should! Please get in touch with them directly with details of what's missing or defective. If you're having trouble getting in touch with them or getting things resolved, please let us know and we'll jump to try and help.